Axiom Insurance is committed to the fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice and to The General Insurance Code of Practice. We have a detailed internal dispute resolution process. As part of our commitment, we subscribe to Financial Ombudsman Service Limited (FOS) a dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
Please contact us if you have any complaints about our services.
Up until 31 October 2018, if your complaint cannot be resolved to your satisfaction, you have the right to refer the matter to FOS. They may be contacted at:
From 1 November 2018, if any issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.