Axiom Insurance is committed to the fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice and to The General Insurance Code of Practice. We have a detailed internal dispute resolution process. As part of our commitment, we subscribe to the Australian Financial Complaints Authority (AFCA) a dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
Please contact us if you have any complaints about our services.
If any issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.